CANCELLATION & REFUNDS
Cancellation and refund policy
Last updated 1 October 2026
In short: if Shantha Rao feels a session isn't right for you after the first call, your ₹99 is refunded. Move a session free up to 3 hours before. Cancel 24 hours ahead for a full refund. If we cancel, you always get your money back.
The ₹99 first call
- If a session isn't the right fit: after the call, if Shantha Rao feels a session isn't right for you, we refund the ₹99 in full. This applies once per person.
- If you miss the call: she tries twice, 30 minutes apart, and you can then choose one more time. If that call is missed too, the ₹99 is not refunded.
- If a call is ended because of abusive or inappropriate behaviour, the number is blocked from future bookings.
The ₹700 session
- Moving your session: free, once, if you tell us at least 3 hours before it starts.
- Cancelling 24 hours or more before: full refund.
- Cancelling between 3 and 24 hours before: no refund, but you can move the session once.
- If you don't attend and haven't told us: no refund.
If we cancel
If we have to cancel, or a call or session can't go ahead because of a problem on our side, you choose between a full refund and a new time at no extra cost.
Payment problems
- If you are charged twice for the same booking, we refund the extra payment in full.
- If your payment arrives after your slot has been released, we offer you another slot or a full refund, your choice.
- If money left your account but you received no confirmation, contact us and we will check with Cashfree Payments.
How refunds are paid
Approved refunds are made to the original payment method through Cashfree Payments within 5 to 7 working days of approval. Your bank may take a few more days to show the credit.
How to ask
Message us on WhatsApp at +91 91874 59163 or email dishadirahealing@gmail.com with your name, the number you booked from and the session date.